REVIEW MANAGEMENT FEATURES THAT HELP MAKE YOUR BUSINESS THE OBVIOUS PICK..
Better Features = Better Reviews
Get a second chance with unhappy customers
An effective and simple system to proactively collect and use feedback from all of your customers.
- Activate happy customers to share their good experience on the platform that matters to you
- Approach unhappy customers before they leave bad feedback about your business
- Give your team the time and platform to turn unhappy customers to brand loyalists
Automated email and SMS text message review request campaigns
This is the most effective and flexible review acquisition system, whether you have one business location or a thousand.
- Email, text and MMS drip campaigns
- Easily upload email contacts, schedule campaigns or trigger via API
- Deliver a personalized, localized campaign at any scale
Stream your best reviews to your website and social media profiles
We’ll collect all of your reviews in one place and let you selectively share them to your website via a simple copy/paste embed code.
- Automatically display the latest and greatest reviews of your business to prospective customers and increase conversions
- Selectively show/hide and edit review snippets so that you’re always in control of the content you publish
- WordPress plugin (and Joomla/Drupal modules) make site integration with schema markup easy
Call now button and Facebook chatbot
We make it easy for potential customers to connect with you
- Easy to find Call Now Button so customers can reach you with one click
- Never miss an opportunity to answer a quick question with Facebook Chatbot
- Customers are quick to leave if they feel lost or frustrated trying to get in touch, these Connections eliminate this
Monitor Your Business Reviews On One Platform
Monitoring reviews and responding is just better customer service..
Monitoring and responding to your reviews builds your business reputation beyond online, it builds business loyalty. It’s always good to acknowledge customers who leave good reviews, let’s them know they are appreciated. Unhappy customers want to know you are ready to listen and are there to resolve their concerns.
PULP Reputation provides review monitoring on Google, Facebook, and 100+ other industry specific sites so you will know exactly what’s being said about your business and respond immediately and celebrate happy customers and help recover your unhappy customers business experience.
PULP Reputation’s reliable review monitoring platform gives you:
Review Email Notifications
Get email notifications when you have received a new review so you can respond immediately.
Command Center
Help your support team with a centralized review management command center that allows you to filter by review site and respond directly and easily.
Review Responses
Respond to your Google and facebook reviews right from the dashboard quickly and effectively. One click to review responses on 100s of industry specific reviews sites.
Reporting and Alerts Keep You On Top of Reviews
Track trends, identify high- or low-performers, and receive alerts of new reviews anywhere on the Web.
Mobile-Ready So Reviewers Can Use Any Device
We’ve optimized the review funnel to get customers sharing exactly when and where you reach them.
How Does PULP Reputation Compare With Competitors?
| Review Acquisition | Pulp Reputation | Other Solutions |
| Manage multiple locations | ||
| Collect reviews via customized "review funnel" landing pages and widgets | ||
| Embed review collection widgets on business websites, social pages, etc. | ||
| Provide a mobile-optimized customer experience through the funnel | ||
| Segment positive vs. negative feedback to pre-empt negative reviews | ||
| Guide customers with clear instructions and conversion triggers for 100s of sites | ||
| Engage customers with coupons and offers | ||
| Upload location profiles in bulk via CSV or Excel file | ||
| Review Campaigns | Pulp Reputation | Other Solutions |
| Customize email and text message campaigns, templates, timing and sequence | ||
| Automate sending, follow-up, removal and de-duplication of campaign recipients | ||
| Upload campaign recipients in bulk via CSV or Excel file | ||
| Share access to simple, branded forms for customer onboarding and opt-in | ||
| Measure performance with open, click and conversion tracking | ||
| Collect reviews on-location with compliant “kiosk mode” | ||
| Extend campaigns to all customer interactions with email signature snippets, widgets | ||
| Exercise complete creative control over email, SMS and MMS templates | ||
| Manage and monitor per-profile email and text message limits | ||
| Create custom account-level default campaigns to scale easily | ||
| Integrate with CRM, POS and other systems through the API |
| Monitoring and Reporting Features | Pulp Reputation | Other Solutions |
| Monitor major, minor and industry-specific review sites for new reviews | ||
| Get review alerts or send to clients or staff based on custom criteria | ||
| Coordinate and manage team responses with simple status and notation tools | ||
| Respond directly to Facebook and Google reviews from one dashboard | ||
| See data on reviewer clicks, click-throughs and conversions through the funnel | ||
| Schedule recurring reports to ship to staff via Web, PDF and CSV | ||
| Produce aggregate reports for large, multi-location businesses | ||
| Surface high- and low-performing locations with account-level dashboard | ||
| Setup multiple, recurring reports to go to staff on any schedule | ||
| Pull aggregate data from the API for custom reporting |
| Marketing Features | Pulp Reputation | Other Solutions |
| Auto-share positive reviews (including images) to social media profiles | ||
| Stream your latest and greatest reviews to your website | ||
| Copy/paste embed code for super easy "social proof" | ||
| Control SEO-friendly rich-snippet/schema markup for reviews and aggregate rating | ||
| Easily deploy "Review Stream" with Wordpress plugin, Joomla and Drupal modules | ||
| Advanced Features | Pulp Reputation | Other Solutions |
| SEO Optimized Landing Page | ||
| Call Now Button and Facebook Chatbot for easy connections | ||
PULP REPUTATION
Get Started Now
PULP Reputation Review Management helps businesses increase positive reviews and eliminate bad ones to acquire more clients. set up a live demo here to learn how we can help turbo charge your online reputation.